Customer Retention and Engagement Manager


We're in need of a customer retention manager to keep customers gleefully engaged with our clients' products and services. If you have the e-commerce magnetism to excel in this role, we'd like to chat with you.


  • Work with in-house analytics teams to develop analytical and statistical models
  • Development, evaluation, monitoring and reporting of CRM/retention KPIs and metrics
  • Implementation of ongoing improvements to conversion, retention and CRM marketing campaigns and programs
  • Develop a customer contact strategy and loyalty driven benefits across various segments within customer segmentation
  • Recognize and recommend new market opportunities staying current with trends in social networking, gaming and other emerging interactive technologies
  • Increase and maintain satisfaction scores, identify communication stream shortfalls and improve response time. Develop customer engagement tools in order to create brand advocates
  • Creative strategies, communication strategies, offer strategies, media tactics, and expense allocations
  • Promote inter-departmental collaboration to implement integrated engagement programs
  • Collaborate with sales and analytics teams to develop customer profiles, monitor insights and trends


  • Excel at advanced segmentation, customer life cycles, channel performance tracking, funnel analysis and product cross-promotion
  • Have expertise in aligning targeting, messaging and program development/execution to specific customer segments
  • Experience in developing, managing and executing ROI-focused retention programs and campaigns, supported by strong creative executions
  • Excellent knowledge of various data analytics systems (such as web and CRM)
  • Have a general knowledge of online design processes
  • Can think strategically and tactically while delivering results in a high-change, fast-paced work environment
  • Possess exceptional oral and written communication skills
  • 5+ years experience in retention, engagement/loyalty marketing preferably in B2C e-commerce environment

Bonus Points:

  • You thrive in flat/startup hierarchies
  • The prospect of joining a culturally diverse team excites you
  • A strong technical background: HTML, CSS, CMS & JavaScript

Apply Now

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